Solutions

 Refer the Best, Get Easy Cash Bonuses

Patty Shrum:
Director of Service Desk Operations at Taos

"When I had to sit down and make similar outsourcing decisions in the past, I would have loved to have had this type of option where it wasn't an off-shore model, but was still cost effective and was serviced by people that are as passionate about service levels as I am. I know that's what we can offer our customers, and I'm excited about that."

Click here to find out more about Patty and how her experience ties in to Taos' "high touch" customer approach.

Managed Services

Our Managed Services employ a dedicated and experienced team and proven methodology to provide scalable, flexible solutions that are able to grow and mature with your business. Our solutions will allow your IT organization to focus on the core competencies that impact the bottom line. And your organization can increase efficiency by utilizing internal resources for more strategic projects.

Based out of Boise, Idaho, our Managed Services are a compelling alternative to offshore services. We offer competitive pricing with similar offshore models, but with superior service levels without frequent service disruptions, language barriers and lack of accessibility and continuity.

  • Our Service Desk solution provides a single point of contact for logging and handling service requests for end users related to desktop support issues. Our Service Desk:
    • Flexible solution that can scale and adjust with your ever changing business needs
    • Knowledge base that allows users to access self service information
    • Delivers root cause analysis to drive ticket volume down and increase productivity
    • Provides standard metrics and reporting
    • Utilizes ITIL best practices to ensure consistent quality and efficient problem resolution
    • Option to add on full-time, dedicated, onsite desktop support staff for large U.S. locations requiring more than on-call remote resources

Click here to read more information about our Service Desk.

Case Study: Insourced Service Desk - Read about how our Insourced Service Desk solution vastly improved this client's user experience, asset management tracking and documentation.

  • Our solution provides tier I-III support to allow your IT organization to outsource the day to day maintenance of your servers. Operating on a 7x24x365 schedule, we also provide remote monitoring to ensure your infrastructure and applications environments run at peak performance. Our solution covers the full spectrum of infrastructure services, including:
    • Server & OS
    • Database
    • Application Middle Tier
    • Network
    • Messaging
    • Storage

Click here to read more information about our Infrastructure Managed Services solution.

  • Small businesses that are interested in building scalable IT environments without sacrificing cost efficiency, fast execution and quality delivery now have an all-encompassing solution. At a fraction of the cost, small businesses can take advantage of an IT leader who can drive IT strategy and decisions, a service to manage their operational needs, and resources to deliver on technical projects, add value, negotiate contracts and provide vendor management. Our Solution includes:
    • Managed Services
      • Service Desk: End user support of business productivity devices and all associated processes
      • Infrastructure Services: Support and monitoring of back office applications, technologies and processes
    • Virtual IT Leadership
      • Part-time CIO provides strategic IT roadmap aligned to business objectives
      • Enterprise Architects provide a technology roadmap, infrastructure design services, and reference architecture
    • Purchasing and Procurement Services
      • IT Asset Management
      • Aid and advise in vendor selection and negotiation
    • Project Services
      • T&M or fixed fee engagements to deliver on key IT projects

Click here to read more information about our IT Complete solution.